Powered by People – Your Support Matters

“As a veterinary specialist, I have witnessed firsthand the profound emotional bonds that form between people and their beloved pets, as well as the heartbreak that follows when illness strikes or health challenges arise. I am deeply committed to advancing innovative approaches in veterinary medicine that strengthen these vital connections and deliver better outcomes for animals and the families who love them.”

Douglas Palma, DVM, DACVIM (SAIM), is a board-certified specialist in small animal internal medicine and serves as Director of the Residency Program at the Schwarzman Animal Medical Center in New York City. Previously the head of the Internal Medicine department, he graduated as valedictorian from The Ohio State University College of Veterinary Medicine. Completing both his rotating internship and small animal internal medicine residency at AMC.

As a Diplomate of the American College of Veterinary Internal Medicine, Dr. Palma brings extensive expertise in gastroenterology, respiratory disease, and interventional endoscopy. He is actively involved in clinical research, speaks regularly at veterinary conferences across the country, and has coauthored book chapters in his field. He plays a pivotal role in training the next generation of veterinary specialists through AMC’s residency and educational programs.

Dr. Palma lives in New York with his much-loved dog and companion Oscar, the Wire Fox Terrier—a cherished member of the household

“As a dog owner, I’ve experienced first-hand the stress of not knowing whether a place is safe or accessible for pets. It shouldn’t be this difficult to explore the world with them. That is why I am passionate about supporting solutions that make life easier, safer, and more connected for pet owners everywhere.”

Paul is an experienced IT and digital leader with over 25 years’ experience delivering enterprise technology, digital workplace, and end-user computing solutions. He has led large-scale teams and transformation programmes, combining strategic vision with a people-first leadership approach that prioritises both performance and wellbeing.

He is known for his ability to simplify complex challenges, build high-performing teams, and deliver practical, scalable solutions across complex environments. He is also committed to mentoring and developing future technology leaders across sectors globally.

Paul lives in the UK and enjoys spending time outdoors with his family and their dogs, exploring new places and getting involved in agility.

“I believe the bond between people and animals is incredibly powerful, and no pet should ever be lost without the best possible chance of being reunited with their family. Supporting work that strengthens that bond and delivers real impact is something I care deeply about.”

Donna is a senior finance and operations leader with over 20 years’ experience in the charity and voluntary sector. She has held senior financial leadership roles including Director of Finance and Administration at Dogs for Good and Group Financial Controller at Royal Voluntary Service (RVS), one of the UK’s largest volunteering organisations supporting the NHS and public health.

Donna brings strong expertise in financial management, governance, risk, and grant funding, alongside a deep understanding of how purpose‑led organisations deliver sustainable impact. She currently works with The Health Lottery Foundation, supporting the effective distribution of funding to charities delivering health and wellbeing outcomes at community level.

With experience spanning health, wellbeing, arts, and voluntary service, Donna provides trusteeship grounded in financial rigour, strategic insight, and a clear focus on social value.

Donna is a passionate animal lover and is one of the human slaves to 2 cats, Emmitt and Inky.

“Having seen first-hand the life-changing impact that charities can have on both animals and people, I’m passionate about supporting initiatives that strengthen the bond between them. Pets are part of our families, and they deserve to be safe, protected, and never truly lost.”

Ginette has extensive experience in the animal welfare sector, having served as a trustee at Dogs for Good, where she supported the organisation’s mission to improve lives through expertly trained assistance dogs. She has also led business development at International Cat Care, driving partnerships and growth initiatives to support feline wellbeing worldwide.

She brings strong expertise in relationship building, strategic development, and charitable programme delivery, combined with a deep commitment to improving outcomes for animals through collaboration and innovation.

Ginette is a devoted dog owner to Maddie, who is very much part of her daily life and central to her passion for animal welfare work.

“As a lifelong pet lover who has experienced the pain of losing a family pet, I am keenly aware of the emotional toll that this can take on pet owners. That’s why I’m eager to help people during those times. Building Sniff & Found, our platform for pet lovers everywhere, has been a rewarding and fulfilling experience. I look forward to reuniting pet owners with their beloved pets.”  

Muhammad is an experienced and skilled software engineer passionate about developing high-quality web and mobile applications. Projects involving the development of responsive and intuitive user interfaces and designing and implementing complex back-end systems are examples of his varied work. His ability to navigate sophisticated software architecture allows him to create scalable, robust, and user-friendly applications.

Muhammad lives in Nigeria with Rayan, a gorgeous and playful family cat.

Sniff & Found website and mobile application privacy notice

Privacy Notice

Sniff & Found (‘we’, ‘our’, or ‘us’).

Our office is at 18 Linden Street, Port Chester, New York, 10573,USA.

Introduction

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website and mobile application.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website and mobile application.

Data Protection Officer

We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed.

If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO via the contact us form on our website.

Personal data we process

1.            How we obtain personal data

The information we process about you includes information:

• you have directly provided to us
• that we gather from third party databases and service providers
• as a result of monitoring how you use our website or our services

2.            Types of personal data we collect directly

When you use our website or our services [for example, when you create an account on our mobile application] we ask you to provide personal data. This can be categorised into the following groups:

• personal identifiers, such as your first and last names, your title and your date of birth
• contact information, such as your email address, your telephone number and your postal addresses.
• account information, including your username and password
• records of communication between us including messages sent through our website and email messages.
• marketing preferences that tell us what types of marketing you would like to receive

In addition, we may also process:

• images that show your pet(s), such as a profile picture

3.            Types of personal data we collect from your use of our services

By using our website and our services, we process:

• your username and password and other information used to access our website and our services
•  information you contribute to our community, including reviews
• your replies to polls and surveys
• technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
• usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
•  your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

4.            Our use of aggregated information

We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.

For example, we may aggregate usage information to assess whether a feature of our website is useful.

However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.

5.            Special personal data

We may collect special personal data about you if there is a lawful basis on which to do so.

6.            If you do not provide personal data that we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.

In that case, we may have to stop providing a service to you. If so, we will attempt to notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.

If a basis on which we process your personal data is no longer relevant, then we shall immediately stop processing your data.

If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

7.            Information we process because we have a membership obligation with you

When you create an account on our website or mobile application, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.

We may use it to:

•  verify your identity for security purposes when you use our services
• provide you with our services
• provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

8.            Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal data.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us via the contact us form on our website. However, if you do so, you may not be able to use our website or our services further.

We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, if there is another basis on which we may do so. For example, we may have a legal obligation to do so.

9.            Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having considered:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
  
  

For example, we may process your data on this basis for the purposes of:

• improving our services
• record-keeping for the proper and necessary administration of our mobile application.
• responding to unsolicited communication from you to which we believe you would expect a response
• preventing fraudulent use of our services
• exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
• insuring against or obtaining professional advice that is required to manage risk
• protecting your interests where we believe we have a duty to do so
  
  

10.       Information we process because we have a legal obligation

Sometimes, we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal data.

11.       Information we process to protect vital interests

In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information based on vital interests.

For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.

How and when we process your personal data

12.       Your personal data is not shared

We do not share or disclose to a third party, any information collected through our website or mobile application.

13.       Information you provide

Our website and/or mobile application allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

For example, when you post a message on our website, we reasonably assume that you consent for the message to be seen by others. We may include your username with your message, and your message may contain information that is personal data.

Other examples include:

• tagging an image
• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
  
  

In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

We provide you with a public profile page, the information on which may be indexed by search engines or used by third parties. The information you provide on that profile page may be made available to the public.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us via the contat us page on our website.

14.       Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

15.       Information obtained from third parties

Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal data from third parties whose services we use.

No such information is personally identifiable to you.

16.       Disputes between users

In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user.

At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.

Use of information we collect through automated systems

17.       Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.

They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.

They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.

Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.

Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate. 

The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

We use cookies in the following ways:

• to track how you use our website
• to record whether you have seen specific messages we display on our website
• to keep you signed into our website
• to record your answers to surveys and questionnaires on our site while you complete them
• to record the conversation thread during a live chat with our support team
  
  

18.       Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.                       

19.       Re-marketing

Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website.

The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen.

We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites.

We do not provide your personal data to advertisers or to third-party re-marketing service providers. However, if you are already a member of a website whose affiliated business provides such services, that affiliated business may learn of your preferences in relation to your use of our website.

Other matters

20.       Your rights

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data.

We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

21.       Use of our services by children

We do not sell products or provide services for purchase by children, nor do we market to children.

Certain areas of our website are designed for use by children over [15] years of age. These areas include [description or name or areas designed for children. 

If you are under 18, you may use our website only with consent from a parent or guardian.

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

22.       Delivery of services using third party communication software

With your consent, we may communicate using software provided by a third party such as Apple (Facetime) or Microsoft (Teams).

Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

If you have any concerns about using a particular software for communication, please tell us.

23.       Data may be processed anywhere

Our websites are hosted in the USA and the UK.

We may also use outsourced services in countries outside these from time to time in other aspects of our business.

Accordingly, data obtained within any other country could be processed anywhere.

We use the following safeguards with respect to data transferred:

• the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority.
• we comply with a code of conduct approved by a supervisory authority.
  
  

24.       Control over your own information

It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.

At any time, you may contact us to request that we provide you with the personal data we hold about you.

At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our mobile application.

To obtain a copy of any information that is not provided on our website or mobile application you should contact us to make that request.

When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.

25.       Communicating with us

When you contact us, whether through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our organisation.

We may keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

26.       Complaining

If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.

Please let us know via contact us on our website.

When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.

We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while do so.

Making a complaint may not result in the removal of the content. Ultimately, we must make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

27.       Retention period

Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:

• to provide you with the services you have requested
• to comply with other law
• to support a claim or defence in court
  
  

28.       Compliance with the law

Our privacy policy complies with the law in the United Kingdom and United States of America

29.       Review of this privacy policy

We shall update this privacy notice from time to time as necessary. 

Sniff and Found Website and Mobile Application terms & conditions. Valid from March 1^st 2023.

Terms and Conditions

These terms and conditions are the contract between you and Sniff & Found (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

I /We are Sniff & Found. Our address is 66 Paul Street, London, EC2A 4NA

You are: Anyone who uses Our Website and/or Mobile Application.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms

1.            Definitions

2.            Our contract

2.1.        These terms and conditions regulate the relationship between you and us. By joining the Sniff & Found Membership or using Our Website and/or Mobile Application free of charge, you agree to be bound by them.

2.2.        We do not offer the Services in all countries. We may refuse to provide the Services if you live in a country we do not serve.

2.3.        In entering into this contract, you have not relied on any representation or information from any source except the definition and explanation of the Services given on Our Website and/or Mobile Application.

2.4.        Subject to these terms and conditions, we agree to provide to you some or all of the Services described on Our Website and/or Mobile Application.

2.5.        Our contract with you is free of cost. Your continued use of our Services shall be deemed acceptance by you of any changed Service, system and/or terms.

2.6.        The relationship between us comes into existence only when we e-mail you to confirm that we agree to provide to you the Service you want.

2.7.        If we give you free access to a Service or feature on Our Website and/or Mobile Application which is normally a charged feature, and that Service or feature is usually subject to additional contractual terms, you now agree that you will abide by those terms.

2.8.        We may change this agreement in any way at any time. The version applicable to your contract is the version which was posted on Our Website and/or Mobile Application at the time that the contract was made.

3.            Your account and personal information

3.1.        When you visit Our Website and/or Mobile Application, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

3.2.        You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

3.3.        You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

4.            Sniff & Found Membership

4.1.        Our basic Service is free of charge. You may use it subject to your compliance with the terms of this agreement.

4.2.        Details of the benefits of Sniff & Found Membership are as set out on Our Website and/or Mobile Application. You may subscribe to Sniff & Found Services at any time.

4.3.        By accepting these terms, you now agree that you are instructing us to give you Sniff & Found Membership immediately and you understand that, in doing so, you can cancel at any time.

4.4.        You may not transfer your Sniff & Found Membership to any other person.

4.5.        We reserve the right to modify the Sniff & Found Membership rules or system and/or Mobile Application and to change the terms and conditions of this agreement at any time, without notice. Your continued use of the Sniff & Found Membership after such modifications shall be deemed an acceptance by you to be bound by the terms of the modified agreement. The terms that apply to you are those posted here on Our Website on the day you join as a member.

5.            Restrictions on what you may Post to Our Website/Mobile Application

5.1.        We may, at our discretion, read, assess, review or moderate any Content Posted on Our Website and/or Mobile Application. If we do, we need not to notify you or give you a reason.

5.2.        You agree that you will not use or allow anyone else to use Our Website and/or Mobile Application to Post a Content which is or may:

5.2.1        be malicious or defamatory;

5.2.2        consist in commercial audio, video or music files;

5.2.3        be obscene, offensive, threatening or violent;

5.2.4        be sexually explicit or pornographic;

5.2.5        be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

5.2.6        give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

5.2.7        solicit passwords or personal information from anyone;

5.2.8        be used to sell any goods or services or for any other commercial use;

5.2.9        include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself and/or your pets in your profile in such places as we designate;

5.2.10     link to any of the material specified above, in this paragraph.

5.2.11     Post excessive or repeated off-topic messages to any forum or group;

5.2.12     sending age-inappropriate communications or Content to anyone under the age of [18].

6.            Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

6.1.        hyperlinks, other than those specifically authorised by us;

6.2.        keywords or words repeated, which are irrelevant to the Content Posted.

6.3.        the name, logo or trademark of any organisation other than that of you or your client.

6.4.        inaccurate, false, or misleading information.

7.            How we handle your Content

7.1.        Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.

7.2.        If you Post Content to any public area of Our Website, it becomes available in the public domains. We have no control over who sees it or what anyone does with it.

7.3.        Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

7.4.        Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

7.5.        You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

7.6.        You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

7.7.        Please notify us of any security breach or unauthorised use of your account.

8.            Removal of offensive Content

8.1.        For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website and/or Mobile Application for any purpose.

8.2.        We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

8.3.        If you are offended by any Content, the following procedure applies:

8.3.1        your claim or complaint must be submitted to us in a form available on request via ‘contact’ on our website or contain the same information as that requested in our form. It must be sent to us by post or email;

8.3.2        we shall remove the offending Content as soon as we are reasonably able;

8.3.3        after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

8.3.4        we may re-instate the Content about which you have complained or not.

8.4.        In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

8.5.        You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

9.            Security of Our Website and/or Mobile Aplication

9.1.        If you violate Our Website and/or Mobile Application, we shall take legal action against you.

9.2.        You now agree that you will not, and will not allow any other person to:

9.2.1        modify, copy, or cause damage or unintended effect to any portion of Our Website and/or Mobile Application, or any software used within it.

9.2.2        link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;

9.2.3        download any part of Our Website, without our express written consent;

9.2.4        collect or use any details, listings, descriptions or;

9.2.5        collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

9.2.6        aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

9.2.7        share with a third party any login credentials to Our Website and/or Mobile Application.

9.3.        Despite the above terms, we now grant a licence to you to:

9.3.1        create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

9.3.2        you may copy the text of any page for your personal use in connection with the purpose of Our Website and/or Mobile Application or a Service we provide.

10.       Disclaimers and limitation of liability

10.1.     The law differs from one country to another. This paragraph applies so far as the applicable law allows.

10.2.     All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

10.3.     We make no representation or warranty that the Services will be:

10.3.1     useful to you;

10.3.2     of satisfactory quality;

10.3.3     fit for a particular purpose;

10.4.     We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

10.5.     We shall not be liable to you for any loss or expense which is:

10.5.1     indirect or consequential loss; or

10.5.2     economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.

10.6.     This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies.

10.7.     If you become aware of any breach of any term of this agreement by any person, please tell us email us via the contact us form on our website. We welcome your input but do not guarantee to agree with your judgement.

(Option two: use this option (to the end of this paragraph) to sell to anyone except EU consumers. It is more favourable to you.)

10.8.     The law differs from one country to another. This paragraph applies so far as the applicable law allows.

10.9.     All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

10.10. We make no representation or warranty that the Services will be:

10.10.1  useful to you;

10.10.2  of satisfactory quality;

10.10.3  fit for a particular purpose;

10.10.4  available or accessible, without interruption, or without error.

10.11. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

10.12. We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.

10.13. We make no representation or warranty and accept no responsibility in law for:

10.13.1  accuracy of any Content or the impression or effect it gives;

10.13.2  delivery of Content, material or any message;

10.13.3  privacy of any transmission;

10.13.4  any act or omission of any person or the identity of any person who introduces himself to you through Our Website;

10.13.5  any aspect or characteristic of any goods or services advertised on Our Website;

10.14. Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.

10.15. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

10.16. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12-month period for the Services concerned.

11.       Duration and termination

11.1.     This agreement shall operate for the period for which you stay subscribed to Sniff & Found Membership.

11.2.     We may terminate this agreement at any time, for any reason, with immediate effect by sending you notice to that effect by post or email.

11.3.     Termination by either party shall have the following effects:

11.3.1     your right to use the Services immediately ceases;

11.3.2     we are under no obligation to forward any unread or unsent messages to you or any third party.

11.4.     We retain the right, at our sole discretion, to terminate any and all parts of the Services provided to you, if we decide in our absolute discretion that you have failed to comply with any of the terms of this agreement.

12.       Storage of data

12.1.     We assume no responsibility for the deletion or failure to store or deliver email or other messages.

12.2.     We may, from time to time, set a limit on the number of messages you may send, store, or receive through the Service. We may delete messages in excess of that limit. We shall give you notice of any change to your limit, except in an emergency.

12.3.     You accept that we cannot be liable to you for any such deletion or failure to deliver to you.

13.       Interruption to Services

13.1.     If it is necessary for us to interrupt the Services, we will give you reasonable notice where this is possible and when we think the down time is such as to justify telling you.

13.2.     You acknowledge that the Services may also be interrupted for many reasons beyond our control.

13.3.     You agree that we are not liable to you for any loss, foreseeable or not, arising from any interruption to the Services.

14.       Indemnity

You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:

14.1.     any act, neglect or default of yours in connection with this agreement or your use of the Services;

14.2.     your breach of this agreement;

14.3.     your failure to comply with any law;

14.4.     a contractual claim arising from your use of the Services.

15.       Dispute resolution

The following terms apply in the event of a dispute between the parties:

15.1.     If you are not happy with our services or have any complaint, then you must tell us via the contact us form on our website.

15.2.     We hope you will agree to attempt to resolve it by engaging in good faith.

16.       Miscellaneous matters

16.1.     If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

16.2.     The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

16.3.     If you are in breach of any term of this agreement, we may:

16.3.1     terminate your account and refuse access to Our Website/Mobile Application;

16.3.2     remove or edit Content, or cancel any order at our discretion;

16.3.3     issue a claim in any court.

16.4.     Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

16.5.     No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

16.6.     Any communication to be served on either of the parties by the other shall be delivered by hand or sent by e-mail.

16.7.     Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond its reasonable control.

16.8.     The validity, construction and performance of this agreement shall be governed by the laws of the applicable country of our choice, and you agree that any dispute arising from it shall be litigated only in that country.

“As I reflect on my childhood, one of my fondest memories is the bond I shared with my furry friend, Sandy (my pet dog). As a shy and introverted child who found it difficult to make friends, Sandy was my constant companion and my best friend. Being an animal lover, I understand how devastating it can be to lose a beloved pet, which is why I felt called to join the Sniff & Found team. I am thrilled to play a role in reuniting lost pets with their families and bringing hope and joy to them.”

When it comes to creative problem solving, Saher is a true expert. Her expertise in product design, coupled with her knowledge of software engineering, makes her a valuable asset in the world of branding, and UI/UX design.

Saher lives in Pakistan, perviously sharing her home with two adorable pups. Saher is excitedly preparing to welcome another furry friend into her life soon.

“You have a 90% chance of finding a lost dog within the first 12 hours. It’s important to stay calm but that’s not easy.  

On the occasions where my hound, Pepper has disappeared merrily following a scent, I’ve been terrified of what might happen next. Thankfully, kind local people offered help. That’s why I’m delighted to be involved with Sniff & Found. Using the best of technology to bring together the best of humanity, we will reduce the number of pets that never find their way home. “

Victoria has worked in the digital space since 2010. Including working closely with most of the World’s top ten global animal health companies. In addition to forging extensive relationships with organisations across Europe, focusing on health and welfare solutions for veterinarians, farmers and pet owners.

Living in the UK with her 9 year old rescue Beagle, Pepper – AKA The Chief Sniff Officer.

“I’ve always been passionate about animals. Vividly remembering dressing up as a Veterinarian for career day in Kindergarten, rehabbing insured birds with my grandfather, and petitioning for better accommodations for horses. That’s why I’m delighted to be involved with Sniff & Found. My passion for animals will help to drive innovation and grow the community of like-minded pet lovers.”

Working in marketing for 20+ years for top agencies and brands, Melissa loves digital marketing and specializes in brand and influencer partnerships.

Melissa lives in New York with her daughter and rescue Maltese Molly – AKA The Chief Snuggler.

“Sniff & Found belongs to you even if you don’t have a pet. That was and always will be the starting point for every pet and person who joins this community. We believe in abundance at scale, without cost to you. We just need to be a community, of animal lovers who are willing to help each other.”

Kevins’ journey from the beginnings of those times before mobiles and internet to our ever-connected futures, continues to amaze. He’s privileged to have been around the evolution of the mobile phone, from executive-toy to the personal-network devices we all now love. Learning and re-learning how to bring things to people everywhere is his never-ending journey of discovery, making sure that we keep things simple for everyone.

From London, married to Victoria, living in Yorkshire along with Pepper, a rescue dog, and (probably) the best Beagle in the world.

“As a pet owner and animal lover, it is unacceptable that tens of millions of pets are lost annually. That is the primary reason why I conceived of Sniff & Found along with its added features. They are all capabilities that I would want and need. So why not just build it?”

Norman is an aerospace engineer with decades of experience in aerospace and mobile technology/GPS fields. In a previous start-up, he designed, patented, and built one of the world’s first mobile/GPS technologies to help find missing children/pets/elderly, nearly a decade before the first iPhone entered the market. Being innovative and solving pressing issues with “outside of the box” solutions are what motivate him.

Norman lives in New York with his 9 year old Havanese, Natalie… she is gorgeous and adored.